Shipping Policy

At Woo Woo Bestie, we understand how important it is for you to receive your magical items promptly and securely. We strive to process and ship each order with care and efficiency, bringing the magic straight to your doorstep. Below is our shipping policy, designed to ensure a smooth delivery process for our customers.

USPS Delays

Please be aware that once your order leaves our hands and is in the care of USPS, delays that occur are beyond our control. We share your disappointment in any delays and thank you for your patience and understanding. We do our best to process and ship orders as quickly as possible to minimize wait times.

High Theft Areas and Signature Requirement

For those living in areas with a high incidence of package theft, we offer the option to add a signature requirement for your delivery. Selecting this option at checkout will ensure that your package is handed directly to you, providing an added layer of security.

Route Package Protection

To offer our customers peace of mind, we highly suggest purchasing Route Package Protection at checkout. Route Protection covers your order in case of loss, theft, or damage during transit. Please note, Woo Woo Bestie is not liable for any lost, stolen, or damaged packages. In the unfortunate event that your package encounters any of these issues, Route Protection allows for a streamlined process to resolve the matter quickly, ensuring you either receive a replacement or refund without hassle.

Filing a Claim for Lost, Stolen, or Damaged Packages

If you did not opt for Route Protection and your package is lost, stolen, or damaged, the responsibility to file a claim rests with the buyer. Claims can be filed directly with USPS. Here’s how you can initiate a claim:

Visit the USPS website and navigate to their "Help" section to find the "File a Claim" page.
Ensure you have your tracking number, proof of insurance, and proof of value (receipt or invoice from Woo Woo Bestie) ready.
Follow the prompts to submit your claim online. USPS customer service can also guide you through the process if needed.

Disclaimer

Woo Woo Bestie makes every effort to ensure your order arrives in perfect condition and in a timely manner. However, we cannot assume liability for any lost, stolen, or damaged packages once they have left our facility and are in transit with USPS.

Shipping Costs

Shipping costs for your order from Woo Woo Bestie will vary depending on the weight and size of the items selected. We utilize real-time shipping rate calculations to ensure you receive the most accurate and cost-effective shipping options at checkout. Our goal is to provide you with transparent pricing and the best possible shipping solutions for your magical selections.

Separate Packages

In certain instances, your order may be split into separate packages. This can occur for several reasons, including but not limited to:

Backordered items: To ensure you receive available items promptly, we may ship parts of your order separately.
Weight and size restrictions: Larger orders or those with items that exceed shipping carrier restrictions may need to be divided into smaller shipments.

Should your order be divided into multiple packages, rest assured that you will receive a tracking number for each package. This allows you to monitor the delivery status of each part of your order and ensures transparency and peace of mind throughout the shipping process.

We understand that receiving your order in separate packages may be inconvenient, and we appreciate your understanding and patience. Please know that this measure is taken to expedite the delivery of your items and to comply with shipping regulations.

Return Shipping Policy

At Woo Woo Bestie, we strive to ensure that every item we send out brings joy and magic into your life. However, we understand that there may be occasions where a return is necessary. Please read our return shipping policy carefully to ensure a smooth process.

Buyer's Responsibility

Return Shipping Costs: The buyer is responsible for all return shipping costs. We highly recommend choosing a shipping method with tracking and insurance to secure the return of your items. This ensures that your return arrives back to us safely and can be confirmed by both parties.
Non-refundable Shipping Costs: Please be aware that original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Restocking Fee

Restocking Fee: In the case of a return, a 25% restocking fee will be applied. This fee covers the processing, inspection, and restocking of the returned item(s). The restocking fee will be deducted from your total refund amount.

Recommendations

To ensure the safety and tracking of your returned item, we strongly recommend using a shipping service that offers tracking and insurance. This not only protects your return but also provides you with peace of mind during the return process.

Final Notes

Before initiating a return, please review our full return policy to understand the conditions under which a return is accepted. If you have any questions or need further clarification, our customer service team is here to help at hello@woowoobestie.com.

Conclusion

Your satisfaction and magical experience are paramount to us. We thank you for choosing Woo Woo Bestie for your spiritual and witchy needs and appreciate your understanding of our shipping policy. Should you have any questions or concerns regarding shipping, please do not hesitate to contact us at hello@woowoobestie.com.