Refund Policy

At Woo Woo Bestie, we pour love, care, and intention into each of our products, ensuring they meet high standards of quality and magic. However, we understand that issues may arise, and we are committed to ensuring your satisfaction. Below is our policy regarding refunds, cancellations, and damaged items.

Refunds

We currently do not accept refunds unless the product was found to be defective. All sales are considered final upon purchase. We stand behind the quality of our products and thoroughly inspect each item before it is shipped to ensure it meets your expectations and our standards.

Late or Missing Refunds

If you are expecting a refund due to a defective product:

First, check your bank account again.
Next, contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@woowoobestie.com.

Cancellation of Orders/Pre-orders and Out of Stock Items

We strive to maintain accurate stock counts on our website, but occasionally an item may become out of stock after your order is placed. Should this happen, we will make every attempt to contact the customer to discuss potential alternatives or adjustments.

Please note, we do not offer cancellations for orders or pre-orders once they have been confirmed. All sales are final.

Damaged Items

If you receive an item that is damaged or broken, please contact us within 48 hours of delivery. It is crucial that you provide pictures of the damaged item, as this will assist us in evaluating the issue and taking appropriate action. We are committed to resolving any issues with damaged goods to ensure your satisfaction with your purchase.

Contact Us

For any inquiries or concerns regarding our Refund Policy, or if you need to report a damaged item, please reach out to us directly at hello@woowoobestie.com. Our team is dedicated to ensuring a positive experience for all our customers and will work diligently to address your needs.